FREQUENTLY ASKED QUESTIONS
INFORMATION ABOUT OUR PRODUCTS AND LOGISTICS
Please read through our Frequently Asked Questions.
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PAYMENT METHODS, DELIVERY & RETURNS
The price is in GBP, Can I buy from outside the UK?
Yes! We accept all major debit and credit cards from every country (in 135+ currencies) and we do our best to deliver anywhere in the world. The price at the checkout is displayed in GBP, and when your payment is processed, you will be debited the equivalent in your local currency.
What are the different payment methods available?
What is the delivery price?
What is the delivery time?
My watch is faulty or damaged. Can I return it?
We do run rigorous quality check but anything can happen. We recommend you check over your watch as soon as it arrives to ensure everything looks good and if there is any problem let us know within 14 days of receiving the item. We will send you a replacement as quickly as possible and refund your return postage.
I changed my mind; can I return my watch?
Yes of course, we offer refunds on any item returned before 14 days in a new, sales-ready condition within its original undamaged packaging. We will refund you the cost of the item(s), but you will need to pay for the delivery to send the item back to us.
How do I return my watch?
Contact us at firstname.lastname@example.org with your order reference and we will provide you with a returns address and instructions.
I have allergies, can I wear your watch?
The entire case is made of 316L Stainless Steel, the same used for surgery tools, which makes it both non-corrosive as well as hypoallergenic.
I live in London, is it water resistant?
Is the lens made out of glass?
Yes! We use mineral glass with sapphire and anti reflection coatings for extra durability and comfort. It is robust and resistant to scratches and normal wear and tear, but as with anything special, it should be used with care.
Can I change the strap?
How precise are the Hatch Watches?
Our watches are running on a quartz movement that keep them accurate through the oscillation of a carefully cut quartz crystal. The use of a quartz movement adds on their durability and makes them easily serviceable, anywhere in the world. Thanks to its well-machined Miyota/Citizen quartz movement, our watches are very precise: less than a second clock drift a day!
How often do I need to change the battery?
What kind of batteries do the Hatch Watches use?
The reference of the battery is SR621SW, equivalent replacement are: SR60, SR621, SB-AG/DG, 280-34, T, V364, D364, 602, S621E, GP364, AG1, AG-1, 364, L621, LR621, SG1, LR60, LR620, SW621, GP164, 364X, 364A, AG1/364A, SB-AG, E364.
WARRANTY & REPAIRS
What does my warranty cover?
Our Hatch Watches are warranted for a period of 18 months from the original date or purchase.
How to know my issue is covered by the warranty?
Please read through our Terms and Conditions and refer to the leaflet in your watch box.